This is the way our service works
Eizo Nordic AB offers a range of service favours on RadiForce products to resolve problems associated with potential defects as quickly as possible. The type of services offered is depending on what service level that is requested by the client and if the warranty is valid for the trouble reported monitor.
Eizo’s RadiForce products are usually covered by a 3-year warranty. Applicable conditions are stated in the warranty terms accompanying every product. For a short summary of general warranty terms for RadiForce monitors and a description of how to verify the validation of warranty, see: Warranty.
Problems are often not due to the monitor. Before the client makes a trouble report, it is important to verify that the problem is caused by the monitor. Carefully follow the directions under ‘Troubleshooting’ in the user manual or go to: Self Check.
SINGLE SWAP – WARRANTY:
Single Swap service is offered for products covered by the limited warranty to shorten the service time and to facilitate packing. Eizo Nordic AB sends a swap product to the client and the trouble reported product is sent back to Eizo Nordic AB.
Single swap is available for any client in Europe and shall be requested through the, for the region authorized, EIZO distributor.
For more information about single swap: Go to Service order or direct to: OnLine - Trouble report’ / ’Service request .
PICK UP / SEND IN – NON WARRANTY:
Pick Up and Send In service is offered for products not covered by the limited warranty and available for any clients in Europe.
Pick Up service is valid only for RadiForce monitors correctly packed in the original package, including all inner cushions and the (empty) accessory box. Eizo Europe AB will charge the client for all favours related to Pick Up and Send In service including cost for freights, labour and material.
For more information about Pick Up or Send In service: Go to Service order or direct to Trouble Report – Service Request – Form.
Eizo will always developing new products with more and better functions. Some RadiForce models have already been developed with a new type of Firmware. There for Eizo Nordic AB is offering upgrades for those types of RadiForce monitors. For more information see Upgrades or take contact with the, to the region, authorized EIZO distributor or to Eizo Nordic AB.