Problems with monitors are often due to issues other than functional defects in the monitor. Problems can be due to connected peripheral equipment, faulty configuration or disturbances from the surroundings.
A proper identification of the source of the problem prevents unnecessary service returns and minimizes the time needed to resolve the problem. Therefore it is valuable to carry out a basic self-check by following the directions under ‘Troubleshooting’ in the user manual or as per below. It will also form the basis of a correct description of the problem.
The following shows how to check monitor function with the most common problems.
Please also visit our RadiForce FAQ pages at: Eizo RadiForce FAQs
Check that the power and signal cables are correctly connected, that the connector on the signal cable is undamaged and that the screen-saver is not activated.
The menu indicates a signal error with zero values:
Check that the graphics board is properly attached and that the right signal input is selected on the monitor.
The menu indicates a signal error with values beyond the monitor’s operational area:
Check the graphics board’s resolution and signal frequency settings.
Check that the monitors On Screen Display is not locked.
Reset the monitor to the factory default settings by choosing “Reset” in the OSD.
Test if the problem persists with another computer connected or test with another monitor.