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Service Form

Valid for customers in the Nordic and Baltic countries, other European customers in need of support/service are requested to contact their local authorized EIZO distributor.

Service will be performed by our service department at EIZO Nordic AB in Sweden.

Our aim is to deliver professional, safe and fast service. To avoid delays, please fill out the form as complete and correct as possible. Fields marked with the asterisk '*' are mandatory. 

The service request can be submitted when you have confirmed that the information is correct and true and accepted the terms of service. Click on “Send” button below.

 
 
About the reported product
Model * 
Serial number (S/N) * 
Color of chassi
Used time (hours)
Purchase date
 
Client / Customer (invoicing address)
Company name/Name
Contact person/department
Client / Customer ref. no.
Address
PO box
Postal code
City
Country
Org. reg. no.
VAT no./Tax ID
Telephone * 
Mobile phone
E-mail address *
 
User/delivery address (if other than above)
Company name
Contact person/department
Address
Postal code
City
Country
Available / Opening hours
Telephone
Mobile phone
E-mail address
 
Requested service

 
Requested freight type
PICK UP - SWAP - available for Warranty Service on units up to 3 years after purchase

EIZO handles the PICK UP of the faulty reported unit with paid freight to EIZOs service department in Upplands Väsby, Sweden. Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings;

SWAP – Units with faults covered by the warranty and totally free from flaws and damages, a SWAP/replacement unit will normally be shipped to customer within one (1) day.

Warranty repair – Units with faults covered by warranty but with minor flaws and damages, the faults will be repaired. The repaired unit will normally be shipped back to customer within one (1) week after receipt. 

Repair for debit – Units with faults or damages not covered by warranty, the customer will receive an estimate of cost for repair. The customer will normally receive the estimate of costs within one (1) week after receipt of the faulty unit. Return shipment of the repaired unit is normally made within one (1) week after receipt of accepted estimate from customer.

SEND IN - available for units older than 3 years and Non-warranty service

EIZO will issue an RMA/SO number, and after this the customer may send in the reported unit to EIZO Nordic AB. Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings;

Warranty repairs – Only faults which are covered by warranty will be repaired. The repaired unit will normally be returned to the customer within one (1) week after receipt.

Repair for debit - Units with faults or damages not covered by warranty, the customer will receive an estimate of costs for repair from EIZO. The customer will normally receive the estimate within one (1) week after receipt of the faulty reported unit. Return shipment of the repaired unit is normally made within one (1) week after receipt of accepted estimate from customer.

 

About the fault symptom (tick problem type and describe symptoms)
Does the product show an image
No
Indicator light is: Blue Green Yellow Blinking Off
Yes
Bad focus Unstable Color error Pixel error

Click here to read our pixel policy

Detailed fault description:
Problems occur
Vertical frequency (Hz)
Horizontal frequency (kHz)
Resolution
Other resolution x
Problems occur
With ANALOG video (VGA) With DIGITAL video (DVI)
Constantly Sometimes, how often:
Is the product marked against theft * 
Is the product damaged * 

NB! Eizo Nordic AB reserves the right to charge for:
- troubleshooting (labor) if the unit turns out not to have any faults.
- repairs (labor and parts) due to any flaws not covered by warranty.

If EIZO consider it necessary to repair units received after PICK UP or SEND IN service, due to flaws not covered by warranty, EIZO will send the customer an estimate of cost before any repair is made.
This applies for flaws, defects and damages not covered by the limited warranty. Example: theft marking, freight damage, lightning damage, scratches in casing/screen surface or discoloration of casing due to e.g. smoking, sunlight etc.

 

I do declare that the information filled in above is true & correct and that I have read, understood and accept the terms above *

If some information is missing or not correctly filled in, the service might be delayed. If you are unable to complete the mandatory* or accept the terms, please contact  Eizo Nordic AB.

 

 

Please fill in all fields marked with a red asterisk
 
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