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Service Form

European customers, outside Scandinavia, in need of support or service, are requested to contact the for the region authorized Eizo distributor.
 
Eizo authorized distributors in Europe are allowed to request service directly to Eizo Nordic AB for RadiForce, ColorEdge monitors and Graphic Cards purchased from Eizo.
 
We always try to handle all service matters in a professional, safe and fast way, but to avoid delays, please fill the form out as complete and correctly as possible.
 
Fields marked with the asterisk '*' are obligatory.
 
When you have confirmed that the information filled out to the form is true and correct and the terms in the form is accepted the service request can be sent. Then click on 'Send'.
About the reported monitor
Model * 
Serial number (S/N) * 
Color of chassi
Used time (hours)
Purchase date
 
Eizo authorized distributor/customer (invoicing address)
Company name/Name
Contact person/department
Distributors ref no.
Address
PO box
Postal code
City
Country
Org. reg. no.
VAT no./Tax ID
Telephone * 
Mobile phone
Fax
E-mail address *
 
User/delivery address (if other than invoicing)
Company name
Contact person/department
Address
Postal code
City
Country
Business hours
Telephone
Mobile phone
Fax
E-mail address
 
Requested service

 
Requested freight type
Single SWAP including Pick Up - only for Warranty Service

(This is valid for SWAP/Exchange) Eizo handles the freight of the exchange unit to the customer as well as the freight of the fault reported unit from customer to Eizo. This is offered up to 3 years as of purchase date and if the reported symptom indicates a warranty fault. The condition is that the reported unit is free from damage or other faults not covered by the warranty.

Send In - available for any type of service

The customer will send the reported monitor to Eizo Nordic AB.
 
About the trouble (tick problem type or describe symptoms)
Does the product show an image
No
Indicator light is: Blue Green Yellow Blinking Off
Yes
Bad focus Unstable Color error Pixel error

(Read more)
Detailed fault description:
Problems appear at
Vertical frequency (Hz)
Horizontal frequency (kHz)
Resolution
Other resolution x
Problems appear
With ANALOG video (VGA) With DIGITAL video (DVI)
Constantly Sometimes, how often:
Is the product marked against theft * 
Is the product damaged * 

NB! Eizo Nordic AB will charge for the repair (including labour and material) of any flaws, defects or damages not covered by the limited warranty on trouble reported products returned after single SWAP. To avoid this cost Eizo Nordic AB offers Temporary SWAP, Pick Up or Send-in service. This applies for example to: Theft marking, Freight damage, Lightning damage, Scratches on casing/screen surface or Discolouration of casing due to e.g. smoking, sunlight, etc.

Eizo Nordic AB reserves the right to charge:
I do declare that the information filled in above is true & correct and that I have read, understood and accept the terms above *

If some information is missing or not correctly filled in, the service might be delayed. If you are unable to complete the obligatory * or accept the terms, please take contact to Eizo Nordic AB.
Please fill in all fields marked with a red asterisk
 
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