EIZO will issue an RMA/SO number, and after this the customer may send in the reported unit to EIZO Nordic AB. Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings;

Warranty repairs – Only faults which are covered by warranty will be repaired. The repaired unit will normally be returned to the customer within one (1) week after receipt.

Repair for debit - Units with faults or damages not covered by warranty, the customer will receive an estimate of costs for repair from EIZO. The customer will normally receive the estimate within one (1) week after receipt of the faulty reported unit. Return shipment of the repaired unit is normally made within one (1) week after receipt of accepted estimate from customer.

EIZO handles the PICK UP of the faulty reported unit with paid freight to EIZOs service department in Upplands Väsby, Sweden. Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings;

SWAP – Units with faults covered by the warranty and totally free from flaws and damages, the repaired unit or a SWAP/replacement unit will be shipped to customer, normally within a couple of days.

Warranty repair - Units with faults covered by warranty but with minor flaws and damages, the faults will be repaired. The repaired unit will normally be shipped back to customer within one (1) week after receipt.

Repair for debit - Units with faults or damages not covered by warranty, the customer will receive an estimate of cost for repair. The customer will normally receive the estimate of costs within one (1) week after receipt of the faulty unit. Return shipment of the repaired unit is normally made within one (1) week after receipt of accepted estimate from customer.

EIZO will send a SWAP/replacement unit to the client, normally within one (1) day after receipt of the service request form.
EIZO handles the PICK UP of the reported unit with paid freight to EIZOs service department in Upplands Väsby, Sweden.

Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings:

• For units sent to EIZO with faults covered by the warranty only and which otherwise are completely free from flaws and damages, faults will be repaired within the warranty and the PRE SWAP service is free of charge.

N.B! - EIZO Nordic AB reserves the right to charge the client:

• For units sent to EIZO that turns out not to have any warranty fault. A flat rate will be charged to the client by EIZO.
  This flat rate is currently 890 SEK excl. VAT.
• For units sent to EIZO with faults covered by warranty but with minor flaws or damages. Warranty faults will be repaired free of charge within the warranty and flaws will be corrected. A flat rate will be charged to the client by EIZO.
  This flat rate is currently 890 SEK excl. VAT.
• For units that not are sent back to EIZO or received by EIZO with faults or damages not covered by warranty.

The current cost to replace or correct the unit including freights, parts and labor will be charged to the client by EIZO.