Quality Management for New Values

Identification of issues and risks at the planning stage

The realization of innovative products requires new devices, image processing technologies, and production technologies, but at the same time, unknown risks are inherent in new technologies. Therefore, in the early stages of development, all departments from planning, development, manufacturing, quality assurance to customer support gather to thoroughly identify issues and risks when introducing new technologies.

Reinforcement of upstream design and strength of in-house development

In the development process, we clarify product design requirements, including issues and risks identified, and strengthen upstream design (front-loading) through the use of 3D-CAD and simulations of high-speed signal transmission, heat, and EMI. In the modular design of system circuits and software to meet severe usage conditions, as well as in the design of display modules, we achieve high quality standards in an optimal manner through consistent in-house development.

Product design with productivity in mind

Taking advantage of the concentration of manufacturing-related departments such as manufacturing, quality assurance, and customer support in addition to the development department, these departments are involved in structural design, adjustment methods, and process design with workability and productivity in mind in the early stages of development, thereby ensuring stable quality in the mass production stage.

In-house facilities complete quality testing to international standards

In order to meet the strict requirements of our users and realize high quality and reliability, we have our own advanced evaluation and testing facilities for EMI, EMS, and safety standards, as well as reliability tests such as high/low temperature tests and vibration/drop tests. In addition to conforming to laws, regulations, and various certification standards around the world, we conduct thorough risk assessments for each market and application, and based on our own reliability standards that reflect various events and cases, we quickly and carefully conduct quality tests of international standards and provide smooth feedback to our design and manufacturing departments. This process supports the reliable quality and high reliability of EIZO products.

● MIL-STD-810 Environmental Testing and Assessment

We operate a facility capable of testing under harsh conditions such as conditions such as extreme temperature and humidity, vibration and shock in accordance with the standards and evaluation guidelines for materials procured by the U.S. Department of Defense.

● Anechoic Chamber

We obtained EMC testing facility certification in 2002 from the U.S. National Voluntary Laboratory Accreditation Program of the U.S. National Institute of Standards and Technology (NIST), based on ISO/IEC 17025 requirements. We also obtained certification from TÜV in 2003.

Thorough clarification of component specifications

The following is a typical flow of parts procurement. Before procuring parts, we first create a requirement specification that clarifies the specifications and requirements of the parts we are seeking. We then screen and select suppliers, and evaluate and verify parts using sample products. Once the suppliers and component specifications are finalized, delivery specifications are exchanged for each component, and the component specifications and specifications are finalized. In this way, we clarify specifications for all parts used in our products.

Sample evaluation and cooperation with procurement suppliers

By evaluating and verifying sample products, we work with suppliers to build quality. We establish cooperative systems and partnerships that allow us to grow together by sharing our knowledge and market feedback with our suppliers.

Quality Monitoring and Improvement Activities After Mass Production

To maintain quality after mass production, we audit actual production sites and check the quality status. To prevent "silent changes" that can seriously affect quality, we provide our own change point management guidelines.

• Change Point Management Guidelines (4M Change Control Guideline）

Web site support

To help our customers solve their problems, we provide customer support services worldwide through our website. Our website provides product-specific support information such as FAQs, compatibility information, user manuals and product warranties, as well as the latest software, drivers and other downloads.

Inquiry Contact

Each Group company has established a point of contact (including telephone and e-mail) to receive inquiries and advice from customers regarding our products and technologies. Inquiries and requests received from customers are promptly shared within the relevant departments and Group companies, and appropriate responses are made and reflected in product development and improvements in the provision of information to customers.
In Japan, EIZO has established the EIZO Contact Center at its headquarters to answer questions about product specifications and functions, and to provide advice on product purchases via telephone, e-mail, and fax.

EIZO Support Network (Japan)

In Japan, EIZO Support Network Corporation provides support, inspection, and quality control at the time of installation and installation for corporate customers. We also provide loan units to individuals and other customers to avoid inconvenience during repair and inspection. We have also established a support system that enables us to respond accurately and quickly to minimize inconvenience to our customers in the event of a malfunction, such as providing free inspections of our products owned by customers affected by disasters.

Quality Incident Response Flow

In the event of a quality incident, the incident is reported to our Quality Assurance Department. The Quality Assurance Department, as the department responsible for overseeing various responses, determines the facts, analyzes the information, and reports to the President and Directors for a decision on whether or not a recall is necessary.